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Job Title

What does a successful Senior Director of Product Design do at Fiserv?

BentoBox, acquired by Fiserv in 2021, has a long track record of delivering seamless customer experiences dedicated to helping restaurants grow and thrive. Our hospitality platform disrupts third-party services that come between the restaurant and the guest. We empower restaurants to build their online presence, diversity revenue, engage with guests and increase operational efficiency with products like websites, online ordering, catering, marketing tools and much more.  BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Gramercy Tavern, and Eleven Madison Park. The CEO of Bentobox, Krystle Mobayeni, was a web designer most of her career, and is dedicated to bringing the highest-quality design to our product offerings.

We’re looking for a talented Senior Director of Product Design to lead and inspire our Product Design team.  You’ll set the product design vision for our omni-channel platform at a moment of growth and transformation.  You’ll report to the VP of Product and work closely with her and our CEO & CTO to define and execute on this vision.  You will ensure both restaurant operators and restaurant guests have an exceptional experience when interacting with BentoBox products. 

You will lead a talented Product Design team of 7.  This is a great opportunity for a hands-on leader and consummate coach.  You should be knowledgeable in Figma, able to provide thoughtful coaching and feedback in both UI and UX, and inspire both your team and the broader company with your design evangelism.  You will also nurture a strong design-centric and customer-obsessed culture.

What you will do:

• Leading and inspiring a team of 7 Product Designers

• Partnering with Product Management and Product Operations leaders to ensure success in defining and executing on roadmap

• Conducting weekly design reviews and helping your team grow their design skills

• Setting process and standards across Design, with Product Management, Product Operations, Product Marketing, and other partner groups

• Setting and socializing a design vision & strategy with the leadership team and product team

What you will need to have:

• 10+ years of Product Design experience and 3-7+ years of management experience

• Experience working on products for SMBs, and/or B2B or B2B2C products

• Fluency in Figma and other design tools

• Passion for end-to-end Product Design and crafting seamless, enjoyable experiences that efficiently fulfill user needs

• Solid intuition and demonstration of UX and UI principles

• Familiarity with new and upcoming best practices designing for both web and mobile

• Empathy for users, to understand their pain points and advocate for their needs

• Thought leadership to develop a high-level product design vision, understand how to effectively balance user needs, business objectives, and technical constraints

• Strong partnership with Product Management and Engineering counterparts

• Excellent leadership skills, including communication, active listening, coaching, problem solving, inspiring, and much more.

What would be great to have:

• Startup and / or SaaS experience

• Experience building and maintaining design systems

• Experience designing for point-of-sale / kiosks / in-store experiences

• Innovation and transformation experience

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Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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